How many users can I add?
You can add as many users as you like on any plan!
Adding users, including admins, does not incur additional licensing costs.
How do I add another user to my account?
1. Please go to the Account > Settings page (bottom left of your portal):
2. Click Users and press the yellow Add a User button:
3. Enter their name and email address, select the role (the types of action they can carry out on the portal), and set their permissions (Enterprise/Vanguard plan only)
For more information on the Role, please take a look at the following article. This feature applies to Cloud, Pro, Enterprise, and Vanguard plans.
For more information on setting the User Permissions, take a look at the following article. This feature only applies to the Enterprise and Vanguard plans, and can only be enabled for non-Admin users.
You also have the opportunity to enforce SSO and provide the SSO Provider.
Once you have set up the user as desired, you can then click the yellow Add user button:
Your team member will then receive an email containing a link to the page where they can set their password and log into the Intruder portal.
How do I remove a user?
Can I set different access permissions?
Yes! The specifics are covered in this article.
Can I enforce SSO?
It's not possible to enforce SSO after you have added users, though you can do this when you're inviting them to join the team (please see above). Otherwise, you'll have to point them to My Account, where they can enable it as shown below:
Can I enforce two-factor authentication/MFA?
You can't enforce it across the account, but we do have a 2FA guide that you can circulate within your team to help them get it set up. You can find the option to enable in the My Account tab, as seen below:
Can I delete my user account (and not the entire account)?
Yes, from the 'My account' settings page (Settings > My account).
If you are not the only user on the account, this option will be shown, allowing you to delete just your user account and keep the company account intact.
If you are the only admin user on the account, you will be shown this message, and you will need to delete the whole account instead:
Best Practices for Managing Your Intruder Account
Always ensure the email addresses linked to your account remain active and accessible.
Use strong, unique passwords for your email accounts to prevent unauthorised access.
Keep administrative contacts updated to avoid complications during account ownership changes.
Regularly review and update user roles and email addresses to align with organisational changes.
Updating Email Addresses on Your Intruder Account
To change the email address linked to your Intruder account, you will need to add a new user with the updated email and delete the old user:
Log in using an account with administrative privileges.
Go to the 'Users' section and add a new user with the desired email address.
After adding the new user, you can delete the old entry to complete the email update process.