So your agent status command has proven that the agent installation was (seemingly) a success?
Running: Yes
Linked to: cloud.tenable.com:443
Link status: Connected to cloud.tenable.com:443
But your internal system is still showing as unresponsive. Not to worry, there's a handful of reasons why this might be happening and hopefully, this article will help you identify which one applies to you.
The machine is switched off
It would be worth rebooting the machine and running the scan againThere is a problem with the network connection
Have you checked that the internet is working and there aren't any 'power management' settings enabled anywhere? To test this, open your browser and type: https://cloud.tenable.com
Are you sure it's not a DNS issue? If your DNS server is not responding, we'd suggest configuring an uninterrupted server that can always respond to requests. If the DNS traffic is being filtered, we'd suggest allowlisting our IPs to unconditionally allow all DNS requests to our servers to go through without a hitch.The agent has been installed but then subsequently unlinked/uninstalled
Have you checked the portal for any notification of the agent being uninstalled or unlinked:
At this point, you'll need to re-add the internal system, following the steps in our installation articles.The agent is not installed correctly
At this point, it's probably worth starting over:
Uninstall the agent, following the steps in the relevant OS guide (including any appended notes).
Reboot the system.
Re-add the internal system, following the steps in our installation articles.