Adding licenses

If you pay by card, adding extra licenses is super easy! All you do, is click Billing:

Billing

Select 'Update Number of Licenses':

Enter the number of licenses you'd like to update your subscription to:

And that's it!

How long until my licenses show up?

Your licenses will show up immediately. To check, just head to the targets page:

When will the status of my target update?

The targets will display their status as it was during the last scan, so if any of your targets are still showing as 'license exceeded', don't worry. As soon as you run a new scan this will update.

What will I be charged?

Any changes will be billed on a prorate basis, so you'll be charged immediately for the difference in license count for the remainder of the current month (as shown in 'Amount you'll be charged today'). It will also show how much your next monthly payment will be.

How do I reduce the number of licenses?

Before reducing your license count, you do have to wait until the license is no longer in use and then follow the same steps as above. If there is any time remaining in the billing cycle, then credit will be applied to your next invoice.

Additional considerations for Authentication licenses
You can only decrease the number of Authentication Licenses to the number of authenticated targets, e.g. if you have 10 authenticated targets and 10 Authentication Licenses, you will be prevented from reducing to 9. Deleting the authentication from one of the targets will allow you to reduce the number once the 30 day consumption period has elapsed.

I pay by invoice, how do I change my license count?

If you pay by invoice reach out via our chatbot and a member of the Customer Success team will be happy to help.

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