Perhaps you've received an email saying that we weren't able to scan all of your targets due to a license shortage, or maybe you can see this icon on your targets page:
Or maybe you've seen this notification in the portal:
Either way, we'll help you increase your license count and answer any questions you might have about it. And for those who want to decrease their license count, we have instructions on that, too!
Paying via card
Head to Targets > Licenses and either click the link in the banner:
or
Head to Your Profile > Billing and click the Manage Licenses button:
Next, edit the subscription as you see fit, review the change, and click Purchase. ✨
Removing licenses
Before reducing your license count, you must wait until the consumption period has expired. Otherwise, the minus icon will not be clickable as shown here:
You can see when a license will be released here:
Paying via invoice
Any adjustments to a subscription paid via invoice need to be handled by a Customer Success representative. Just open the chatbot to the bottom right and ask to speak with a member of Customer Success, or alternatively, email them at: [email protected]
FAQs
What will I be charged?
Any changes will be billed on a pro rata basis, so you'll be charged immediately for the difference in license count for the remainder of the current billing period (as shown in 'Amount you'll be charged today'). It will also show how much your next payment will be.
How long until newly-purchased extra licenses show up?
If you pay by card, your licenses will show up immediately. To check, just head to the targets page, click Licenses:
My targets still show 'license exceeded', what do I do?
The targets will display their status as it was during the last scan, so if any of your targets are still showing as 'license exceeded' – don't worry – as soon as you run a new scan, this will update.
Do Emerging Threat Scans impact license consumption?
Yes, they do – an ETS will run on all active external targets (license pending). If the target is unlicensed, a license will be assigned. If a license has already been assigned, the 30-day consumption period will reset.
If you don't want a target to consume a license, you can choose to prevent Application licenses from being allocated on the Scans Settings page:
If you wish to prevent any license from being assigned (including Infrastructure Licenses), you have two options:
Delete the target
Disable ETS (although this is not recommended)