ServiceNow is a popular workflow management tool used worldwide for centralised IT Service Management. Our platform allows IT Teams to have easy visibility of the vulnerabilities that need patching and keep their colleagues updated on the steps they are taking to remediate these issues.
Create an account for Intruder
1. Click add 'New'
2. Under User ID, type Intruder; then enter a password and make sure that you check 'web service access only'
3. You'll then be sent back to the first page, where you'll search for 'Intruder'
4. Scroll down the page and click on 'Roles', then select 'Edit'
5. Assign Role sn_incident_write and hit 'Save'
🚨 Intruder will create incidents that contain the following fields: Short description, Description, Urgency, and Impact. Please ensure that there are no other mandatory fields on the "incidents" table or the integration will fail.
Connect your ServiceNow instance to Intruder
To connect the Intruder portal to your ServiceNow account, simply:
Head to the Integrations Page in the Intruder portal and press the green
Addbutton on the ServiceNow box
Enter the URL of your ServiceNow instance, your username and password. Then click connect and you're done! 🎉
Exporting issues to ServiceNow
Automatically exporting issues
Our integration can automatically export all new security weaknesses to ServiceNow as soon as we discover them. This ensures that your dev team is always in the loop and notified of any new security problems as soon as they arise.
To activate automatic export, change the option from the default (Don't auto-create) and select an option for the issues you'd like us to export automatically for you.
Manually exporting issues
To export an issue manually, go to the Issues page, select either an Issue or an Occurrence, click the Actions button and select the Send to ServiceNow option.
Viewing an issue
Search for Incidents in the ServiceNow filter navigator (ensure there are no pre-selected filters blocking your incident results).
To view Intruder's issue description and remediation advice, click on the incident and go to Additional actions > Configure > Form design
Add the description field by dragging from left to right and save your changes.
Of course, if you have any further questions or queries please don't hesitate to reach out via the chatbot to the bottom-right of this screen.
Note: ServiceNow integration is only available for customers on our Pro, Premium and Vanguard plans.